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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Alfonso Verduzco

Alfonso Verduzco

April 1, 2026

5  out of  5
rating by Alfonso Verduzco
"Outstanding service from start to finish. Our insurance agent helped us secure a significantly better price on both our home and vehicle insurance. They spent a lot of time walking us through every detail, answering questions, and making sure we truly understood our coverage and were getting the best available options. We never felt rushed and always felt like our best interests came first. Bonus: they speak Spanish, which made the entire process even easier for our family. Highly recommend!"
We responded:
"Thank you so much for your detailed and thoughtful 5-star review! We’re delighted to hear that our team provided outstanding service and helped you secure better insurance options for your home and vehicle. It’s wonderful to know that our agent took the time to guide you through every detail and made you feel comfortable throughout the process. We’re also glad that offering services in Spanish made things easier for your family. Your recommendation means a lot to us, and we look forward to assisting you again in the future!"
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Hannah Wallace

March 31, 2026

5  out of  5
rating by Hannah Wallace
"We have been with JR Wade for years! His team has always been very helpful. Very competitive rates as well! We have had several claims over the years and they have always been fast acting to get things back to normal as soon as possible. Would recommend for sure!"
We responded:
"Thank you so much for your continued trust and loyalty over the years! We’re proud to hear that our team has been helpful and responsive, especially when you needed support with your claims. Providing competitive rates and fast service is very important to us, and your recommendation means a great deal. We look forward to continuing to serve you for many more years to come!"
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Slate Dalton

March 31, 2026

5  out of  5
rating by Slate Dalton
"Great experience"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Audrey Paynter

March 31, 2026

5  out of  5
rating by Audrey Paynter
"Aaron was so helpful!"
We responded:
"Thank you for your kind words! We’re glad to hear that Aaron was so helpful. We’ll be sure to pass along your appreciation to him. If you need anything else, don’t hesitate to reach out!"
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Abby Stivers

March 31, 2026

5  out of  5
rating by Abby Stivers
"Aaron Morris was super helpful in securing home insurance when we bought our first home! Thankful for his expertise and clear explanations every step of the way."
We responded:
"Thank you for sharing your experience! We’re thrilled to hear that Aaron Morris was able to assist you so effectively in securing your home insurance. It’s great to know his expertise and clear explanations made the process smooth and reassuring. Congratulations on your first home, and please don’t hesitate to reach out if you need anything else!"
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Chris Rosser

March 31, 2026

5  out of  5
rating by Chris Rosser
"Brandi and her team respond quickly and are more than helpful!"
We responded:
"Thank you for your wonderful feedback! We’re glad to hear that Brandi and her team responded quickly and were more than helpful. We appreciate your support and look forward to assisting you again whenever you need us!"
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Trishia Lawrence

March 31, 2026

5  out of  5
rating by Trishia Lawrence
"Have enjoyed being a part of the State Farm family for many years. Appreciate the courteous service from all staff, each time I call or visit. Jamie, was wonderful in helping to clarify each policy, and ensured I had the coverage I needed, for my first home owners insurance plan. Can’t speak highly enough of the JR Wade team!! Thank you all :)"
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Julie Eversoll

March 30, 2026

5  out of  5
rating by Julie Eversoll
"We have had insurance with JR Wade State Farm for 5 years now and they have been fantastic to work with. Our daughter had a vehicle total loss accident and they were so helpful and concerned about her safety. They handled the claim quickly (3 weeks from accident to payout). They are so helpful with all our insurance needs. Thank you for always being helpful and courteous."
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Leisia Landers

March 28, 2026

5  out of  5
rating by Leisia Landers
"Was with progressive through another agent out of Louisville. Was referred to this agent by a friend. They were able to get me a much better rate for 3 cars with rental car reimbursement, and lower deductible, plus renters, and life for cheaper than the other company. The other company was only insuring two of my vehicles and renters with no rental car reimbursement. Jaime F was fast, understanding, and reliable."
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Kim Wood

March 27, 2026

5  out of  5
rating by Kim Wood
"The team at State Farm, without my request found ways to save me money, while giving more coverage. Everyone there is super polite, knowledgeable, and prompt. A super easy and seamless process."
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S Devine (Liane)

March 26, 2026

5  out of  5
rating by S Devine (Liane)
"The office staff is amazing! Changes are friendly and efficient. I had several questions and the answers were clear, concise and patient with any follow up questions. Call this office with any insurance needs and I'm sure you'll leave the conversation feeling as satisfied and happy. * Bonus ... I'm pretty positive you'll find their quotes competitive and, as I did, lower than other companies!"
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Darlene Shutes

March 26, 2026

5  out of  5
rating by Darlene Shutes
"Kristen goes beyond to make me feel comfortable and always happy to help"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Derek Arauz

March 25, 2026

5  out of  5
rating by Derek Arauz
"Was recommended this place for car and renter's insurance. At the time, they could only help me with renter's insurance but fast forward a year later, they followed up and made sure to land me a better car insurance deal that reduced my premium significantly! Amazing service and shoutout to Daniel for helping me every step of the way!"
We responded:
"Thank you so much for your wonderful feedback! We’re thrilled to hear that Daniel and our team were able to assist you not only with your renter’s insurance but also in finding a better car insurance deal that saved you money. We truly appreciate your trust and recommendation. If you ever need anything else, don’t hesitate to reach out—we’re here to help every step of the way!"
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J Alex diaz

March 25, 2026

5  out of  5
rating by J Alex diaz
"Always good customer service."
We responded:
"Thank you for your kind words! We’re glad to hear that you consistently receive good customer service from our team. We appreciate your support and look forward to continuing to serve you!"
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Daylis Martinez

March 25, 2026

5  out of  5
rating by Daylis Martinez
"Mi experiencia fue realmente muy buena ya que recibí todas las atenciones y ayuda para mi seguro de casa y auto"
We responded:
"¡Muchas gracias por compartir tu experiencia! Nos alegra mucho saber que recibiste toda la atención y ayuda que necesitabas para tu seguro de casa y auto. Estamos aquí para apoyarte siempre que lo necesites. ¡Gracias por confiar en nosotros!"
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Madeline Ann

March 23, 2026

5  out of  5
rating by Madeline Ann
"Highly recommend! Ask for Daniel! He was fantastic in explaining the quotes, rolling with a few last minute things that popped up, and communication was stellar. The office makes sure they’re available and that you have no questions about anything. I love that they’re local too! Makes it soo much easier. Edit to add a year later: Brandi is amazing. We had a snafu with an adjuster for a car wreck and she busted her butt to get traction on the issue. We are sooo thankful to her!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Barbara Spence

March 21, 2026

5  out of  5
rating by Barbara Spence
"You know what they say about good first impressions. Well, Megan sure did make good impression. Easy to talk to, listened to what I had to say. Issued a policy that was lower than what I currently had and I left a happy camper. Now this is addressing the agents. The insurance remains to be seen. Thanks for a good experience."
We responded:
"Thank you for sharing your experience! We’re delighted to hear that Megan made such a positive first impression and was able to find a policy that better fits your needs. We strive to provide attentive and personalized service, and it’s wonderful to know you felt heard throughout the process. If you have any questions or need further assistance with your insurance, please don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again! "
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Kevin Alexander

March 20, 2026

5  out of  5
rating by Kevin Alexander
"JR and his team are great! Super responsive, always provide great service."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that JR and the team were able to provide you with great service and responsiveness. Your feedback means a lot to us, and we look forward to continuing to support you in the future!"
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Public Guardian

March 11, 2026

5  out of  5
rating by Public Guardian
"Services were rendered in an efficient and courteous manner; staff was polite, articulate and knowledgeable on the subject and quite pleasing to speak with , even in the midst of a difficult transition."
We responded:
"Thank you for your thoughtful review! We're glad to hear that our team provided efficient and courteous service, and that you found our staff polite, knowledgeable, and pleasant to work with during a challenging time. Your kind words mean a lot to us, and we're here to support you whenever you need."
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Amber Schulte

March 10, 2026

1  out of  5
rating by Amber Schulte
"Something in their system declined my autopay. This happened over a weekend while I was on vacation. Every other account I had set up on autopay continued to go through without issue and my card wasn't declined anywhere else, just State Farm. This is also the same card I had set up on autopay with them for several months. When I called to get it sorted out, the staff was incredibly rude and told me my card was fraudulent. I had already decided to change my car insurance to another company because of the stress this had caused, and I found out I was able to get the same coverage $100 less on my 6 month premium through another major insurer. But had I stayed with them, I was informed that there would be a fee for the declined payment, even though the issue was clearly on their end. They had called me a week or so prior about a random underwriting issue they were having that didn't make any sense as well, and I wonder if they changed something in their system at that time. Or maybe they switched to a glitchy AI model and put all their trust into it too soon. Regardless of what the cause was, it was 100% on their end, it was a major inconvenience, they treated me horribly, and I was able to get the same coverage much cheaper at an equally reputable company. If I do ever go back to State Farm it will be with a different office."
We responded:
"Thank you for sharing your experience. We're very sorry to hear about the difficulties you encountered with your autopay and the way your concerns were handled. We understand how frustrating it must have been to face payment issues while on vacation, especially when your card was working fine elsewhere. We also regret that our communication and service did not meet your expectations and caused you additional stress. Your feedback is important to us, and we will be reviewing our processes and training to ensure this doesn’t happen in the future. We appreciate the opportunity to have served you and wish you all the best with your new insurer. If you ever reconsider, please feel free to reach out to a different State Farm office that can provide a better experience."
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Whe Eler

March 10, 2026

5  out of  5
rating by Whe Eler
"State Farm, Thank you. My other insurance was so high that I could only afford state requirement liability insurance with them, leaving my home unprotected because I could not afford renters insurance. Thanks to State Farm and Mr. JR Wade in Bowling Ky, I can afford both and still have money left over from what I was paying Progressive. All Smiles. Thank You! Just added another vehicle Kristen Stone @ JR Wade at State Farm in Bowling Green,helped with adding the insurance that I needed. She took the time getting the right price that i can afford. Thank you Kristen, All smiles. Thank you, I am greatful."
We responded:
"Thank you so much for your kind words and for trusting State Farm and Mr. JR Wade with your insurance needs! We're thrilled to hear that we could help you find affordable coverage that protects both you and your home. Your satisfaction means a lot to us, and we're always here to assist you whenever you need. Thanks again for choosing State Farm!"
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Roy Brase

March 10, 2026

5  out of  5
rating by Roy Brase
"Everybody start to finish unbelievable great, the Lady who called me to complete survey was unbelievable great also. & Thank you"
We responded:
"Thank you so much for your wonderful feedback! We're thrilled to hear that you had an unbelievable experience from start to finish, and that our team member who called to complete the survey made such a positive impression. We truly appreciate your kind words and look forward to serving you again in the future!"
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Beth Johnson

March 5, 2026

5  out of  5
rating by Beth Johnson
"Always a great experience and everyone is always helpful"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you consistently have a great experience with us and that our team has been helpful. We look forward to continuing to serve you!"
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Pete Sullivan

March 4, 2026

5  out of  5
rating by Pete Sullivan
"Jr Wade State Farm and triple crown glass were great. They replaced my glass quickly and both had great customer service."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Jr Wade State Farm and Triple Crown Glass provided you with quick service and excellent customer care. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your positive experience. If you ever need assistance in the future, don’t hesitate to reach out! "
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Tim Cannon

February 28, 2026

5  out of  5
rating by Tim Cannon
"I stopped in to pick up proof of insurance. It was a quick and easy process."
We responded:
"Thank you for your kind words! We're glad to hear that picking up your proof of insurance was quick and easy. We appreciate your feedback and look forward to serving you again!"